Purchase Advice

Repair or replace?Decide with numbers

The most expensive mistake is guessing. Our purchase-advice consultation walks your appliance through a residual-value check + compares it honestly against what a replacement would really cost you.

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Step 1Residual value check

Age, fault type + repair history against the machine’s realistic remaining life. A 12-year-old washer with drum bearings gone is usually a replace; a 4-year-old dishwasher with a failed circulation pump is usually a repair.

We give you the reasoning in writing – not a shrug.

Step 2True cost comparison

Repair quote vs replacement price – plus running costs, energy rating + expected life of the new unit. Energy labels are explained in pounds-per-year terms you can compare directly.

We never push either way: some months the repair is obviously right, sometimes replacement is the honest answer.

Step 3New-unit shortlist method

If replacing makes sense, we give you the comparison method – size + fitting constraints, energy rating maths, warranty terms worth having + the specification traps that catch people out.

We do not sell appliances + take no retailer commission – the shortlist method is brand-neutral by design.

IncludedIn your session

A written decision summary: the numbers we used, the recommendation + the sensible next step either way. Book it standalone or as the follow-on from a fault triage.

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Sitting on the fenceOver a big repair?

Get the numbers first. One fixed-price session beats an expensive wrong guess.

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ICSS advisor comparing repair costs with a homeowner

icss consult

Remote fault diagnosis + honest advice for household appliances. We help you decide what to do next – before you spend money on a call-out.

ABOUT

ICSS Systems Limited provides online consultancy + technical guidance for household appliances to residential customers across Europe. Consultations are delivered remotely – we do not carry out physical repairs, electrical installation or on-site work.

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