Fault triageKnow before you pay
Tell us the symptom. We help you work out whether it is a settings issue, ordinary wear + tear – or a job for a qualified engineer. Remote + fixed price.
Book a ConsultationStep 1Symptom questionnaire
Answer a short set of plain-English questions about what your appliance is doing – noises, error codes, leaks, cycles that will not finish. Photos + a short video help.
Step 2Remote consultation
A scheduled call with your advisor to walk through the symptom + the simple checks that are safe for you to do – unplugged, no tools, no panels off.
Step 3Triage opinion
You get a clear written verdict: settings fix, DIY-safe maintenance, engineer-needed, or repair-vs-replace guidance. Sent the same day as your session.
Safety firstWhat we will not do
We never guide live electrical testing, gas work or any repair requiring panels to come off – those belong to qualified engineers, + we will tell you so plainly.
Not sure yet?Start with the basics
Read our DIY-safe checks for the checks that are always safe at home – then book if you want a professional opinion.
