TERMS OF SERVICE

ICSS Systems Limited · Company No. 08415953 · info@icsssystems.consulting

1. What this service is

ICSS Systems Limited provides remote consultations + technical guidance for household electrical appliances. We analyse symptoms, explain faults + help you decide next steps. We do not carry out physical repairs, electrical installation, gas work or any on-site maintenance.

2. Booking + order confirmation

You enquire through the Contact page or by email. We confirm availability + your fixed price in writing; the contract is formed when you accept that confirmation. Nothing is charged before you accept a booking.

3. Price + payment

Each consultation is charged at one fixed price agreed in the confirmation – covering the session, the diagnosis discussion + your written next-steps summary. Add-ons (Engineer brief, accompanied call-out subscription) are priced the same way. Payment is arranged directly with you after booking confirmation; card details are never taken on this website.

4. What the advice is – + is not

Our guidance is informed professional opinion based on the information + media you provide. It is not a manufacturer service manual + does not replace a physical inspection where one is needed. We will tell you plainly when your case requires a qualified engineer – and for gas appliances we always direct you to a Gas Safe registered engineer.

5. Safety boundary

Our advice never includes live electrical testing, opening appliance casings, bypassing safety devices, or any gas work. Following that boundary is a condition of using the service.

6. Cancellation, rescheduling + refunds

Cancel or reschedule free of charge up to 24 hours before your session. If we cannot help with your case, we tell you before the session starts + you are not charged. If a session is cut short by a fault on our side, we re-run it or refund it – your choice.

7. Liability

We are responsible for providing the consultation with reasonable care + skill. We are not liable for repair outcomes, costs or decisions made without following the written advice provided, or for work carried out by third-party engineers. Nothing in these terms limits liability that cannot lawfully be limited.

8. Complaints

If anything about the service falls short, email info@icsssystems.consulting with the subject “Complaint” – a director reviews every complaint + replies within 10 working days with either a resolution or a clear next step.

9. Governing law

These terms + your contract with us are governed by the laws of England + Wales.