PRIVACY NOTICE
ICSS Systems Limited · Company No. 08415953 · Registered office: 91 Dolphin Quay, Clive Street, North Shields, Tyne + Wear, England, NE29 6HJ · Contact: info@icsssystems.consulting
What we collect
We collect only what you type into the enquiry form on our Contact page: your name, email address, appliance type + your message describing the fault. That is the complete list of personal data this website collects.
Why we collect it
- To reply to your enquiry + arrange any consultation you request (the enquiry form is our booking pipeline).
- To keep a record of the advice context so follow-up sessions are consistent.
What we do not do
- No marketing lists, no newsletters unless you ask for one.
- No analytics or advertising trackers on this website.
- No selling or sharing of your details with repairers, retailers or anyone else.
Cookies + local storage
This site uses essential cookies for the site to function (including one session cookie for the enquiry form) + stores your cookie-consent choice in your browser’s local storage under the key icss_consent_v1. Details + how to change your choice are on our Cookies page.
How long we keep it
Enquiry records are kept while your case is active + for a reasonable period afterwards so we can support follow-up questions, then deleted. You can ask us to delete yours sooner – just email us.
Your rights
You can ask for a copy of the details we hold about you, ask us to correct or delete them, or object to our processing, by emailing info@icsssystems.consulting. We respond to every request.
Security
Enquiries are stored access-restricted on our website platform + used only by ICSS staff answering your case. We never ask for card details by email or on this website.